What is Support Coordination?
Support Coordination helps the participant to make the best use of their supports in their NDIS plan. Support Coordination is a capacity building support to empower participants to live their best lives.

What does a Support Coordinator do?
• Understand and use the NDIS plan to pursue participants goals
• Connect with NDIS providers, community, mainstream and other government services
• Build confidence and skills to use and coordinate supports

How does it work?
Your Local Area Coordinator or NDIA Planner will assist you in choosing a Support Coordinator.
• We will contact you to arrange an initial meeting
• Guide you through your plan to ensure you have a clear understand of your funding
• Assist with connecting to services that align with your goals
• Support and maintain contact with you throughout your plan

What is Plan Management?
Plan management is a type of disability service funded through the National Disability Insurance Scheme (NDIS). The function of plan management is to assist and support NDIS participants to manage their NDIS plan funding.

What does a Plan Manager do?
• Manage and monitor the NDIS budget
• Ensure providers are billing according to the NDIS Guidelines
• Pay the bills in a timely manner.
• Submitting claims to the NDIS Portal

How does it work?
To pay for your support, you can simply choose one of the following options:
• E-mail your authorised invoice/s to us
• Mail your signed invoice/s to our mailing address
• Set up a standing authorisation for the service providers of your choice

Recovery Coach

What is a Recovery Coach?
A Recovery Coach is a NDIS funded worker that has mental health knowledge. A Recovery Coach can support you with your recovery. Recovery means being able to live a purposeful and meaningful life.

What does a Recovery Coach do?
A Recovery Coach will
• spend time with you and people important to you, to get to know you and understand your needs
• help you to find out about different services and supports, and how these can help you
• help you to get support from mental health services, and to better understand the NDIS and support with the NDIS

You can choose a Recovery Coach with lived experience. A Recovery Coach with lived experience has their own lived experience of mental ill health and recovery and are able to use this experience to inform their work.

How does it work?
Your Local Area Coordinator or NDIA Planner will assist you in choosing a Recovery Coach. We (Thrive) will:
• contact you to arrange an initial meeting
• guide you through your plan to ensure you have a clear understanding of your NDIS funding
• assist with connecting to services that align with your NDIS goals and support and maintain contact with you throughout your plan

Why use Thrive as your NDIS Recovery Coach?
Our team have an enhanced level of empathy through a diversity of life experiences both personally and professionally.

Our team has a collective deep level of industry experience with staff working in various areas across the mental health sector including recovery orientated practice roles, Social & Emotional Wellbeing, and NDIS.